Have you received an administrative act in Armenia, such as a traffic fine, and disagree with it? Many people are unaware that it's possible to file an appeal online without leaving home. You have a 30-day window to defend your rights. In this guide, we'll walk you through the process of using Armenia's unified portal for electronic inquiries,
e-request.am.
Step 1: Login and Registration
Visit the e-request.am website and click the "Login" (Մուտք) button on the homepage.
In the pop-up window, click the "Register now" (Գրանցվել հիմա) link.
Fill in your personal information (name, surname, email, password) and click "Next ->" (Առաջ ->).
Select your citizenship and click "Next ->" again.
The system will send a confirmation code to your email. Enter it in the designated field.
Similarly, confirm your phone number by entering the code you receive via SMS.
Step 2: Creating Your Application
After successfully registering and logging in, find the "Send an application, request, or complaint" (Ուղարկել դիմում, հարցում կամ բողոք) section on the main page and click "Send" (Ուղարկել).
Choose the "Application" (Դիմում) option, then click "Next ->".
Indicate that you are applying as an "Individual" (Անհատ), confirm that you have read the terms, and proceed.
Step 3: Filling Out and Submitting the Application
Complete all required fields. In the "To whom are you addressing your letter?" (Ո՞ւմ եք ուղղում Ձեր նամակը) field, select the state authority whose act you are appealing (e.g., the Road Police).
In the large text box below, state the nature of your complaint in a clear and concise manner. Include the administrative act's number, date, and the reasons why you believe it is unlawful.
Important: If you have an Armenian electronic signature, you can sign the application directly. If not, you must print the completed application, sign it by hand, then scan or photograph it and attach it to your application using the "Attach File" (Կցել ֆայլ) button. This is a mandatory step to ensure the application is legally valid.
Click "Next ->".
The process is complete! You will receive an email with a unique tracking code and a link to monitor the status of your application. A response is typically provided within 30 days.
